Privacy Statement

Thank you for visiting Autumn Express web site. We take your privacy seriously and are committed to safeguarding your privacy online. Because we do gather certain types of information from visitors to our web site, we have developed a privacy policy to help our visitors understand the terms and conditions surrounding the collection and use of information. This policy only applies to visitors accessing our web site from the United States. By visiting our web site you are accepting the practices described in this policy.

Guiding Principles
• Autumn Express collects information online primarily to provide our visitors with a more relevant experience on our web site. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data.
• Autumn Express will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g., data will be stored in protected databases on secured servers with restricted access).
• Autumn Express will honor its customers’ requests to not receive future communication from us

Information Collected
Generally, you may visit Autumn Express web site without revealing personal information about yourself. When you visit our web site, however, we may track your Internet domain address, any search engine you may have used to locate the web site, and we may track certain navigational information about where you go on our web site. This information enables us to determine which areas of the web site are most frequently visited and helps us tailor the web site to the needs and interests of our online visitors. You will remain anonymous unless you specifically request otherwise. When you purchase a product online, we ask for your name, mailing address, phone number, and your credit card number to complete your order. In some cases, we may use this information to personalize your future experience with Autumn Express.

Disclosure of Personal Information
Autumn Express doesn’t share its database with any other third party and may not disclose specific personal information based on a good-faith belief that such disclosure is necessary to comply with or conform to the law (subpoenas, warrants) or that such disclosure is necessary to protect the users of the web site or the public.

How we Communicate with You
Autumn Express may send communications to you on the basis of the information you provide to us through email or postal mail. You may always specifically request not to be contacted (see Opt-Out Procedures below).
Protect Children Accessing this Web Site
Autumn Express strives to protect the privacy of children. Children under the age of 13 should obtain parental consent before accessing this web site. We never intend to collect personal information from children under 13.

The personal data record created through your registration with this web site can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record you should not disclose or otherwise reveal your password to third parties.

Opt-Out Procedures
You may always opt-out of receiving future communications from Autumn Express by either (a) replying to an email message you receive and placing the word “unlist” in the subject line, or (b) making a request through the web site. If you request not to receive information from Autumn Express, it may take several weeks to have your name removed from our files. Your request not to receive information will not preclude us from contacting you regarding a question we have about your purchase.

Use of Cookies
Autumn Express may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that assist Autumn Express in providing you with a customized browsing experience. Autumn Express uses cookies to provide you with the convenience of not having to reenter information, such as user Ids and passwords, multiples times during your visits to the Autumn Express web site. Cookies can also be used to help Autumn Express provide you with information targeted to your interests, based upon your prior browsing on the web site. The “help” section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of the cookies completely.

Accessing the Autumn Express Web Site from Outside the United States
If you are visiting this web site from a location outside the United States, your connection will be through and to servers located in the United States. Any information you provide during your visit will be processed and maintained on our web server and other internal systems located within the United States.

We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing this information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone. If you do not see the padlock symbol at the bottom of your screen, please call our customer service number at 1-800-789-1649 to complete your transaction. An internal security system, known as a firewall, protects information about our customers from being viewed by a third party. Information access is restricted within our offices as well. Personal information collected about our customers is only viewable by employees who need the information to perform a specific job (such as a billing clerk or customer service representative), and the personal information is protected by a random password.

Unfortunately, however, due to the nature of the Internet the privacy and security of every transmission over the Internet cannot be absolutely guaranteed. While we strive to protect your personal information, we cannot guarantee the privacy and security of the information you transmit to our web site.

Policy Changes
We reserve the right to change, modify, or amend this policy at any time. If amended, the effective date of the policy amendment will always be posted at the beginning of this policy. The new policy will replace any prior policies to the extent that there are any inconsistencies. Use of this web site after modification, implies that you consent to the policy as amended.

Your Feedback
If you have questions concerning this privacy policy or the practice of this site, you may contact us at:
By Email:
By Phone: 1-415-824-2222
By Regular U.S. Mail: Autumn Express 2071 Mission Street, San Francisco, CA 94110

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